Returns Policy

1. Shipping

Delivery times range from 24 to 72 hours. We cannot guarantee these delivery times, although we endeavour to ensure that transport companies meet them whenever possible.

Delivery times will depend on the availability of each product, which is indicated on every product offered.

An order shall be considered delivered when the delivery receipt is signed by the customer. Within the following 2 days, the professional customer or distributor must verify the products upon receipt and raise any objections that may exist, with the legally established period applying to consumers and users.

2. Shipping Costs

Shipping costs are free for orders over €199.00 (tax base). Valid for mainland Spain only. Below this amount, a charge of €4.90 will be applied for shipping, with the following exceptions:

Balearic Islands: €9.90 for orders under €499.00. Free above this amount.
Portugal: €7.90 for orders under €400.00. Free above this amount.
Andorra: Fixed shipping cost of €20.00 per shipment added to the general condition.
Ceuta and Melilla: Shipping costs will be calculated based on the volumetric weight of the shipment, visible prior to order confirmation.

All prices shown are exclusive of VAT.

For certain items or orders that due to size, dimensions or weight may have a special logistics cost, the company may modify this criterion at its discretion, indicating this in any case and in advance on the product page.

In the case of shipments that cannot be delivered for reasons beyond LlobregatWeb's control (incorrect addresses, recipient refusal, etc.) and are returned, a charge of €8.95 will be applied, or 2 charges of €8.95 if the original shipment was free of shipping costs.

3. Special delivery services

If Saturday delivery is requested, shipping costs will be of a special nature and the amount will be detailed for acceptance by the customer prior to order confirmation. This service has certain restrictions and conditions:

Maximum order weight: 15 Kg.
Deliveries will be made according to the service conditions of the corresponding transport agency with Saturday delivery.
Service scope: Mainland Spain.

These same conditions shall apply where the customer selects the EXPRESS delivery option.

4. Late delivery

In the event of breach of the agreed delivery period, the compensation payable shall consist of a refund of the shipping costs paid by the customer, provided they have been paid.

Breach of delivery period shall not be considered where caused by absence or change of address of the recipient, unknown recipient or address, non-payment of shipping costs, court orders or refunds, holiday closure, late deliveries on second delivery attempt, force majeure or fortuitous events and other causes not attributable to the transport company.

5. Transport incidents

The professional customer or distributor shall have 5 calendar days from delivery to check the integrity of all order components and to verify that everything that should be included is included in the products, with the legally established period applying to consumers and users.

After these 5 calendar days for professionals or distributors, the shipment shall be deemed accepted and no claims for damage or faults with the shipment will be accepted.

If the packaging is damaged, the period to notify us is 24 hours.

If you receive a product damaged during transport, we recommend contacting us within the first 72 hours so that we can claim the incident from the transport company. Similarly, it is advisable to notify the transport company.

To make a claim for breakage of the product or packaging, you must provide images of the product, external packaging, and the shipping label.

6. Return conditions

Returns will only be accepted for unopened material in perfect condition, identical to that delivered, within 14 calendar days of receipt. Returns must be communicated in writing. Shipping costs will be borne by the professional customer or distributor, and free of charge for the end consumer or user.

Regarding returns by professionals or distributors, these will be processed as commercial returns, as there is no law regulating return rights between businesses.

Returns will not be accepted for the following products:

Products with broken factory security seals.
Products considered bulky.
Digital Licences.
Software requiring activation.

Regarding returns by consumers or users, LlobregatWeb will refund the amounts paid by the consumer without withholding any costs. These sums must be refunded within 14 calendar days from the date on which the consumer informed us of their decision to withdraw from the contract.

These conditions do not affect the warranty right or replacement of defective products. LlobregatWeb reserves the right to refuse returns if any anomaly is detected in the returned product.

Once the goods are received and verified to be in perfect condition, the refund will be processed. The refund will be made using the same payment method used by the customer at the time of purchase. In the case of returns of products with a gift or promotion, the complete return (full pack or item + gift) is mandatory for the refund to be processed.

7. Warranty

The warranty period for all products shall be as determined by each manufacturer. This information can be consulted at any time in the My Account / Warranty Management / RMA section.

The warranty does not cover defects caused by incorrect use of the product and/or handling other than that necessary to establish its nature, characteristics or operation. The following are therefore excluded from the warranty:

Defects and deterioration caused by external events, accidents, mainly electrical accidents, wear and tear and usage.
Products modified or repaired by the customer or any other person.
Incorrect software/hardware configuration by the customer of a computer, component or peripheral.
Incorrect software/hardware configuration or breakdown of equipment caused by a component installed by the customer.
Computer virus infection by the customer of equipment, hard drives or floppy disks of drivers or additional software.

In the event that a product is accepted under warranty, LlobregatWeb expressly reserves the right to opt, at its sole discretion, for a refund of the corresponding amount, which shall be the preferred solution, or for replacement of the product with another of equal or similar characteristics.

8. Validity

These conditions shall come into force on 30/07/2026.

In any case, the conditions existing and published at the time of purchase shall apply to the customer.

Any variation of these conditions shall be published in advance of their entry into force.